PRIVACY POLICY

Timeless Aesthetics & Laser Clinic

At Timeless Aesthetics & Laser Clinic (“Company,” “we,” “us,” or “our”), your privacy matters. We are committed to protecting your personal information and ensuring transparency in how your data is collected, used, and safeguarded. This Privacy Policy describes how we handle information when you visit our website (the “Website”), use our telehealth services, or interact with our clinic in any way. By using our Website or services, you consent to the practices described in this policy. If you do not agree, please discontinue use immediately.

1. Introduction

This Privacy Policy outlines the types of information we may collect from you or that you may provide when interacting with Timeless Aesthetics & Laser Clinic. This includes visits to the Website, telehealth interactions, digital forms, mobile access, communications, and in-clinic services.

Use of our Website and services is governed by this Privacy Policy and our Terms of Service, which are incorporated by reference.

This policy does not apply to third-party websites, apps, or platforms linked through our Website. Please review third-party privacy policies separately.

Our practice works with licensed physicians, nurse practitioners, and affiliated medical providers, and complies with applicable federal and state privacy laws, including HIPAA where required.

2. Information We Collect

A. Personal Information

Information that identifies you or could reasonably identify you, including:

• Name
• Address
• Email address
• Phone number
• Date of birth
• Gender
• Payment information
• Appointment details
• Any other information you voluntarily provide

B. Health Information (Protected Health Information – PHI)

When you interact with our licensed physicians or affiliated medical providers, we may collect:

• Medical history
• Treatment information
• Clinical notes
• Telehealth visit information
• Medication history
• Lab results (if applicable)

PHI is handled in accordance with HIPAA and applicable privacy regulations.

C. Technical & Automatic Data

We may automatically collect:

• IP address
• Device type
• Browser type
• Cookies and usage data
• Location data (general)
• Site behavior patterns

This helps us improve functionality, analytics, and user experience.

D. Information From Third Parties

We may receive information from:

• Medical providers involved in your care
• Pharmacies fulfilling prescriptions
• Laboratories (if applicable)
• Payment processors
• Analytics providers (Google, Meta, etc.)

3. How We Use Your Information

We use your information to:

A. Provide Care & Services

• Schedule appointments
• Facilitate telehealth visits
• Coordinate care with our physicians and medical team
• Send information to partner pharmacies for medication fulfillment
• Provide follow-up and support

B. Improve Operations

• Quality improvement
• Staff training
• Product and service enhancements
• Website improvements

C. Process Payment

• Billing
• Payments
• Fraud prevention
• Transaction confirmations

D. Communicate With You

• Appointment reminders
• Medical instructions
• Treatment updates
• Service announcements
• Support communication

E. Legal & Compliance

• To comply with state and federal laws
• To respond to regulatory agencies
• To protect the safety of staff, patients, and the public

We do NOT sell your information.

4. How We Share Your Information

We may share your information with:

A. Physicians & Medical Providers

Our clinic works under the supervision of licensed physicians. Your PHI may be shared with:

• Physicians
• Nurse practitioners
• Medical staff
• Partner pharmacies
• Diagnostic laboratories

B. Service Providers

Third-party vendors who support clinic operations, including:

• Payment processors
• IT providers
• Email/SMS platforms
• Telehealth platforms
  All are required to maintain privacy and security standards.

C. Legal or Safety Requirements

We may disclose information when required by:

• Law enforcement
• Regulatory agencies
• Court orders
• Public health authorities

D. Business Transfers

If our clinic undergoes a merger or acquisition, data may transfer as part of that transaction.

E. De-Identified Data

Non-identifiable data may be used for quality improvement and analytics.

5. Your Rights Under HIPAA

If you receive medical services from our clinic’s physicians, HIPAA may apply. You have the right to:

• Access your medical records
• Request corrections
• Request confidential communication
• Request restrictions on certain uses
• Receive an accounting of disclosures
• Obtain a copy of this Notice

To exercise these rights, contact us at:
support@timelessaestheticsclinic.com

6. Cookies & Tracking

We may use:

• Cookies
• Analytics tools
• Session tracking
• Device identifiers

These help improve performance and personalize your experience.

You may disable cookies through your browser settings.

7. Data Security

We use industry-standard safeguards including:

• Encryption
• Firewalls
• Secure servers
• Role-based access controls
• Ongoing audits

No system is 100% secure, but we take reasonable steps to protect your information.

8. Data Retention

We retain information as long as necessary to:

• Provide services
• Comply with legal obligations
• Maintain medical records as required by law

You may request deletion of personal (non-medical) data by contacting us.

9. Children’s Privacy

Our services are not intended for children under 13.
We do not knowingly collect information from minors without consent.

10. California Privacy Rights (CCPA)

California residents may:

• Request access to their data
• Request deletion
• Opt out of certain data sharing
• Request a copy of stored information

Submit requests to:
support@timelessaestheticsclinic.com

11. SMS/Mobile Privacy

We do not sell or share your mobile phone number.
SMS information is used ONLY for:

• Appointment reminders
• Treatment updates
• Customer service

12. Updates to This Policy

Effective date: 1/1/2025

We may update this policy. Changes will be posted on the Website.

13. Contact Information

For questions about this Privacy Policy or your data rights, contact:

Timeless Aesthetics & Laser Clinic
Email: info@timelessaestheticsclinic.com
Phone: (818) 304-0702
Website: www.timelessaestheticsclinic.com