We ask that you consider our policies not as restrictions but as indispensable rules, which allow us to provide high standards of service. With regard to appointment cancellation fees, these are unfortunately necessary due to unavoidable expenses and valuable time allocated to clients and patients when they make the appointments. Special offers or promotions can only be purchased once at discounted or promotional price to try our services. Please note that special offers has already been discounted, therefore we cannot combine it with any other specials or discounted offers. The promotional services advertised on various social medias can be purchased only once at discounted price.
Appointment Confirmations are sent to clients 48 hours in advance and it is the clients responsibility to arrive on time to avoid cancellation fees.
Any reservations can be made by calling/texting our office during normal business hours. To ensure your desired date and time, please allow appropriate time for appointments. A credit card must be used to secure appointments. In the event you must cancel your appointment, please allow 24 hours in advance to avoid a service charge.
We would like for our guest to arrive promptly at the time of scheduled appointment. It is our desire for you to check in 5 minutes prior to the start of any appointment. We’re committed to offering all our guests a reliable timetable; that’s why your treatment will always end at the scheduled time, so please remember to be on time.
Payment for all procedures is due at the time of the treatment. For specially packaged or grouped treatments, payment for the entire package is due at the time of the first scheduled treatment. A credit card is required to reserve an appointment for treatment scheduled in advance. We provide a number of payment options which may be used individually or combined according to your desires. In the event that a package or series of treatments has begun, these services will be considered to have been rendered even though the full series may not have been completed. Should you wish to discontinue your treatment in the midst of a series, credit for the pro rata share of unused treatments at the discounted package price may be extended, and this may be used to purchase other treatments or products offered by Timeless Aesthetics & Laser Clinic, or it may be transferred to another individual to be used in exchange for treatments or products of comparable value to the credit. There are no refunds for products or services. Credit may be extended for other services to you or another individual.We require to keep credit card on file for the payment of all Services and Fees. The credit card on file will remain in effect until the expiration of the credit card account. Customers may revoke this authorization by submitting a written request to Timeless Aesthetics & Laser Clinic.
We ask that you give 24-hour notice to cancel or reschedule your appointment without charge. We understand that special circumstances are unavoidable and a cancellation may be necessary, and with a 24-hour notice or more there is never a charge. If you are unable to make your appointment without calling and canceling prior to your appointment, there will be a $75 charge for each appointment or lose one session per each appointment.
All multiple service and group reservations require payment in advance. We requests a 72-hour notice of cancellation for multiple service and group reservations. Reservations canceled without the benefit of notice will incur a charge for those services canceled. Gift certificates are considered payments in advance and, therefore, subject to the same policy. Charges will be made on credit cards or deducted from gift certificates that were used as security for reservations. Please note all pre-paid packages may only be used in the office which they were purchased.
All appointments begin and end on time so that the next client is not delayed. If a client is late for more than 5 minutes, the appointment will be rescheduled, and it will be considered a same day cancellation. We regret that late arrivals will not receive extension of scheduled appointment time. In special cases, and when time permits, we may be able to treat the patient in between our other appointment. This will be at our discretion.
No refunds are made for products, service packages and pre-paid treatments once they are purchased. If for some reason you are not able to use an unrendered, pre-paid service, you may do a one time exchange of the unused portion toward other services. If there are any changes/adjustment to the discounted packages/series, the original non discounted price will be used to calculate remaining credit which can be used towards other services. There will be no refund on gift cards purchased.
Please call/text us at (818) 304-0702for your initial consultation. CC information is needed before an appointment is confirmed. Consultations with MD are $300, which will be applied to the treatment cost if the treatment is done on the same day. Consultations with professional therapists, RNs and NPs are complimentary unless you do not show up on this appointment or do not provide 24 hour advanced notice to which will be considered a same day cancellation. Good Faith Evaluation (Medical Clearance) is required with a cost of $75 per clearance, before treatment is performed.
We love having you as a patient, but we do reserve the right to refuse service at any time, to anyone, for any reason.
Although good results are anticipated, there can be no guarantee or warranty, expressed or implied, by anyone as to the actual results you may get. Occasionally additional treatments and/or treatment for problems or complications may be required. These could result in additional charges for which you may be responsible. Your insurance, if you have it, may or may not cover the expenses related to actual complications or other medically related problems arising out of treatment at Timeless Aesthetics & Laser Clinic
Memberships are not required to enjoy our services, but members do enjoy extended benefits. Our membership policy is based on 12 months commitments. If you decide to cancel your membership, we do require written 30-day notice and other fees may apply. Please review our specific membership agreement for a complete explanation of policy, fees and cancellation rights before you join. If you notify us within 3 days of your initial purchase, you will receive a full refund. To understand the details of this policy, please review your membership agreement carefully before you join.
For the respect of all spa guests’ tranquility, cell phones must be turned off in our treatment areas.
Our promotional offers are a great way to try our service at an affordable price. All promotional value expires 12 months after the initial purchase, however the amount paid never expires. Additionally, we advertise on various social media platforms. All of specials offered are non-refundable, Non-Transferable and can not be exchanged. Consultation is required on all of our specials.
Due to the consultative nature of our practice, we are unable to offer round-the-clock emergency availability. Should you have a medical emergency, please go to the nearest emergency facility for care. We request that you maintain a primary care physician (i.e., family physician, pediatrician, Internist) and specialists care for your regular medical needs.
Our patients can request for their medical records by submitting a release form along with a fee of $25 per occurrence. All requests must be submitted in writing to email@example.com The medical records will be ready within 72 hours to pick up by patient only.
Interest accrues during the promotional period, but all interest is waived if the entire purchase balance is paid in full before the end of the promotional period and you make all required monthly payments on or before their due dates. Terms may vary based on creditworthiness, amount of loan, and length of term.
The past few months have been unlike anything we have ever experienced. We have been working hard to safely reopen our business again with guidelines from state and local officials. We believe the adjustment we have considered will protect our employees, our customers and partners. Their health is our number one priority and every decision we make is through that lens. As cities and states begin to share plans to reopen, we like to share an update on how we’re thinking about our office. Please be advised of the following.
1.We’re going to take a phased approach, only reopening our business when it’s allowed by state and local governments.
2.we plan to open with the right safety measures and protocols and we have confidence we can ensure the safety and wellbeing of our employees, customers and partners.
3.We have replaced all of our fabric-based furniture that can easily be sanitized
4.We have spaced out seating areas to follow social-distancing guidelines
5.We have increased all appointment time to enable staff to properly sanitize and disinfect before treating the next patient
6.Hand sanitizers will strategically be placed in our office
7.We will utilize number of air-purifier HIPA protected systems to reduce the risk
8.We are going to periodically replace all AC air return filters to clean the air
9.We will daily screen every person walking thru our office including our employees.
10.The employees will be wearing protective medical grade facial/body appropriate for the COVID 19 virus
11.We have hired additional staff to support the increased workload
12.We have established online virtual consultation appointments to consult with our patients.
13.We have increased cleaning and sanitization frequencies
14.Telephone screening with patients prior to the appointment
16.Minimize any unnecessary contact
17.Reduction in number of patients seen per day by 50%
18.We have established self assessment online questionnaire prior to patient arrival to further avoid the risk of infection
We reserve the right to refuse service to anyone
Last Updated: 4/15/23
Disclaimer And Agreement
Timeless Aesthetics & Laser Clinic is reputable for complete customer satisfaction for completed treatments. All medical procedures are provided by Timeless Aesthetics & Laser Clinic. Unless otherwise noted, testimonials provided are clients who have undergone complete treatment(s.) However, results may vary per client. No treatment is promised to provide permanent results. A guarantee is neither provided nor implied.
Medical emergency – Do NOT use the Website for medical emergencies. If you’re having a medical issue, or you are having a true medical emergency, visit your nearest emergency room or CALL 911 immediately. Under no circumstances should you attempt self-treatment based on anything you have seen or read on the Website. General information is not medical advice The general information provided on the Website is for informational purposes only and is not professional medical advice, diagnosis, treatment, or care, nor is it intended to be a substitute therefore. Always seek the advice of your physician or other qualified health provider properly licensed to practice medicine or general healthcare in your jurisdiction concerning any questions you may have regarding any information obtained from this Website and any medical condition you believe may be relevant to you or to someone else. Never disregard professional medical advice or delay in seeking it because of something you have read on this Website. Always consult with your physician or other qualified healthcare provider before embarking on a new treatment, diet, or fitness program. Information obtained on the Website is not exhaustive and does not cover all diseases, ailments, physical conditions, or their treatment.
No physician-patient relationship – The presentation of general information on the Website does not establish a physician-patient relationship between you and the Owner or any of our providers and is not intended as a solicitation of individuals to become patients or clients of the Owner (or any of its providers). This section does not apply to the extent that you are using the Website to communicate with a physician with whom you have an existing physician-patient relationship.
No endorsements – Unless specifically stated, the Owner does not recommend or endorse any specific brand of products, services, procedures, or other information that appears or that may be advertised on the Website.
Disclaimer of warranties – The Website and the Content are provided “AS IS” and “AS AVAILABLE.” While the Owner endeavors to provide information that is correct, accurate, current, and timely, the Owner makes no representations, warranties, or covenants, express or implied, regarding the Website and the Content including, without limitation, no representation, warranty, or covenant that (i) the Content contained in or made available through the Website or any item(s) made available on or through the Website will be of merchantable quality and/or t for a particular purpose; (ii) the Website or Content will be accurate, complete, current, reliable, timely, or suitable for any particular purpose; (iii) that the operation of the Website will be uninterrupted or error-free; (iv) that defects or errors in the Website or the Content, be it human or computer errors, will be corrected; (v) that the Website will be free from viruses or harmful components; and (vi) that communications to or from the Website will be secure and/or not intercepted.
You acknowledge and agree that your access and use of the Website and the Content is entirely at your own risk and liability.
Limitation of liability – In no event shall the Owner, its providers, officers, directors, employees, agents, licensors, and their respective successors and assigns be liable for damages of any kind, including, without limitation, any direct, special, indirect, punitive, incidental, or consequential damages including, without limitation, any loss or damages in the nature of, or relating to, lost business, medical injury, personal injury, wrongful death, improper diagnosis, inaccurate information, improper treatment, or any other loss incurred in connection with your use, misuse, or reliance upon the Website or the Content, or your inability to use the Website, regardless of the cause and whether arising in contract (including fundamental breach), tort (including negligence), or otherwise. The foregoing limitation shall apply even if the Owner knew of or ought to have known of the possibility of such damages.
The Owner also expressly disclaims any and all liability for the acts, omissions, and conduct of any third-party user of the Website, or any advertiser or sponsor of the Website (“third-party”). Under no circumstances shall the Owner, its providers, officers, directors, employees, agents, licensors, and their respective successors and assigns, be liable for any injury, loss, damage (including direct, special, indirect, punitive, incidental, or consequential damages), or expense arising in any manner whatsoever from (i) the acts, omissions, or conduct of any third-party; and (ii) any access, use, reliance upon, or inability to use any materials, content, goods, or services located at, or made available at, any Website linked to or from the Website, regardless of the cause and whether arising in contract (including fundamental breach), tort (including negligence), or otherwise. The foregoing limitation shall apply even if the Owner knew of or ought to have known of the possibility of such damages.
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Linking – The Website contains links to third-party Websites. These links are provided solely as a convenience to you and not as an endorsement by the Owner of any third-party Website or the content thereof. Unless expressly stated, the Owner does not operate any third-party Website linked to the Website and is not responsible for the content of any third-party Website, nor does it make any representation, warranty, or covenant of any kind regarding any third-party Website including, without limitation, (i) any representation, warranty, or covenant regarding the legality, accuracy, reliability, completeness, timeliness, or suitability of any content on such third-party Websites; (ii) any representation, warranty, or covenant regarding the merchantability and/or fitness for a particular purpose of any third-party Websites or material, content, software, goods, or services located at or made available through such third-party Websites; or (iii) any representation, warranty, or covenant that the operation of such third-party Websites will be uninterrupted or error free, that defects or errors in such third-party Websites will be corrected, or that such third-party Websites will be free from viruses or other harmful components.
While the Owner encourages links to the Website, it does not wish to be linked to or from any third-party Website which contains, posts, or transmits any unlawful or indecent information of any kind, including, without limitation (i) any content constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, state, provincial, territorial, national, international law or regulation which may be damaging or detrimental to the activities, operations, credibility, or integrity of the Owner; or (ii) any Website which contains, posts, or transmits any material or information of any kind which violates or infringes upon the rights of others, including material which is an invasion of privacy or publicity rights, or which is protected by copyright, trademark, or other proprietary rights. The Owner reserves the right to prohibit or refuse to accept any link to the Website, including, without limitation, any link which contains or makes available any content or information of the foregoing nature, at any time. You agree to remove any link you may have to the Website upon the request of the Owner.
Security – Any information sent or received over the Internet is generally not secure. The Owner cannot guarantee the security or confidentiality of any communication to or from the Website.
Modification to Website – The Owner reserves the right any time, and from time to time, to modify or discontinue, temporarily or permanently, the Website (or any part thereof) with or without notice to you. The Owner shall have no liability to you or any third party for any modifications, suspension, or discontinuance of the Website or any part thereof.
Use prohibited where contrary to law – Use of this Website is unauthorized in any jurisdiction where the Website or any of the Content may violate any laws or regulations. You agree not to access or use the Website in such jurisdictions. You agree that you are responsible for compliance with all applicable laws or regulations. Any contravention of this provision (or any provision of this Agreement) is entirely at your own risk.
Governing law and jurisdiction – The Website is operated by the Owner from its office within the county of Los Angeles,. California. John Simmonds, MD is licensed by the State of California to practice medicine in California. You agree that all matters relating to your access or use of the Website and its Content shall be governed by the laws of the State of California applicable therein, without regard to conflict of laws principles. You agree and hereby submit to the exclusive and preferential jurisdiction of the courts of the State of California with respect to all matters relating to your access and use of the Website and the Content as well as any dispute that may arise therefrom and that the applicable law shall be the law of the State of California.
Waiver – Any consent by the Owner to, or waiver of, a breach of this Agreement which you have committed, whether express or implied, shall not constitute a consent to, or waiver of any other, different or subsequent breach.
Severability – The invalidity or unenforceability of any provision of this Agreement or any covenant contained herein shall not affect the validity or enforceability of any other provision or covenant contained herein and any such invalid provision or covenant shall be deemed severable from the rest of this Agreement.
Notice – Questions or comments regarding the website should be directed by email to firstname.lastname@example.org.
Termination – The Owner may, in its sole discretion, cancel or terminate your right to use the Website, or any part of the Website, at any time without notice. In the event of termination, you are no longer authorized to access the Website, or the part of the Website affected by such cancellation or termination. The restrictions imposed on you with respect to material downloaded from the Website and the disclaimers and limitations of liabilities set forth in this Agreement, shall survive termination of this Agreement. The Owner shall not be liable to any party for such termination.
Entire Agreement – This is the entire Agreement that is between you and the Owner relating to your access and use of the Website.
By accessing this page you’ve entered into this Agreement as it pertains to this Website.